Frequently Asked Questions
Everything you need to know about your Hera shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the 'Fit Notes' in the product description.
What payment methods do you accept?
Hera accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options through Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with Fair Trade certified factories.
Can I change or cancel my order?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.